FAQ

Explore our FAQs for quick, clear answers about leasing, maintenance, payments, and more.

Owner FAQ

  • We specialize in managing long-term single-family rentals, including detached homes, townhomes, and condos in Encinitas. Our focus is on providing premium property management services with expert tenant screening, maintenance coordination, and financial reporting to ensure a seamless rental experience.

  • We conduct a thorough tenant screening process to ensure reliable and responsible renters. This includes a credit report review, background check, employment verification, rental history, and income assessment. Our goal is to place tenants who meet financial requirements, have a history of on-time payments, and will respect your property.

  • No, we do not charge maintenance markups or hidden fees. Unlike some property managers who profit from repairs, we work with independent contractors and pass the actual cost directly to you. We also don’t charge oversight fees for coordinating maintenance or larger projects. Transparency is our priority.

  • We make rent collection seamless by providing tenants with an easy online payment system. Rent is due on the 1st of each month, and once received, we process and directly deposit owner distributions into your account. You’ll also receive detailed monthly statements and have access to real-time financial tracking through our Owner Portal.

  • If a tenant doesn’t pay rent on time, we follow a structured process to protect your investment. We send reminders and notices per lease terms and California law. If payment is not received, we initiate legal steps, including serving a pay-or-quit notice. In cases of continued non-payment, we handle the eviction process if necessary. Our goal is to ensure minimal disruption while complying with all legal requirements.

  • We determine the optimal rental price by conducting a market analysis of similar properties in your area, considering factors like location, property size, amenities, and current rental demand. Our goal is to set a competitive price that maximizes rental income while attracting high-quality tenants.

  • We ensure tenant compliance by setting clear lease expectations from the start and maintaining consistent communication throughout the tenancy. We conduct regular property inspections, monitor rent payments, and promptly address lease violations. If issues arise, we follow a structured enforcement process, including formal notices and, if necessary, legal action to protect your investment.

  • We conduct routine property inspections to ensure your rental remains in excellent condition. Typically, we inspect before move-in, mid-lease, and at move-out. Additionally, we perform periodic maintenance checks and respond to any tenant-reported issues. If concerns arise, we schedule additional inspections to protect your investment.

  • If a tenant needs to be evicted, we handle the process legally and efficiently to minimize disruptions. This includes serving required notices, working with legal professionals if necessary, and ensuring compliance with California eviction laws. Our goal is to resolve issues quickly while protecting your investment.

  • We handle maintenance requests through our Tenant Portal, where tenants can submit issues for prompt attention. For emergency repairs—such as flooding, electrical hazards, or major plumbing issues—tenants can call our 24/7 emergency line for immediate assistance. We work with trusted, independent contractors to ensure repairs are completed quickly and cost-effectively, with no hidden markups or management fees.

Tenant FAQ

  • To apply for a rental, complete our rental application online or in person. A credit check, background check, employment verification, and rental history review are required for approval. Applications are typically processed within 24 hours.

  • You can submit a maintenance request through the Tenant Portal for quick and efficient service. For urgent issues, such as plumbing leaks or electrical problems, call our office immediately. We prioritize fast response times to ensure your home stays in great condition.

  • Rent is due on the 1st of each month. You can pay securely through the Tenant Portal using online payment options. We recommend setting up automatic payments to avoid late fees. If you have any issues with payment, contact us as soon as possible.

  • If you need to break your lease, contact us as soon as possible to discuss your options. Lease break terms vary based on your rental agreement and may include fees or rent obligations until a new tenant is found. We’ll work with you to ensure a smooth transition while minimizing financial impact.

  • To receive your security deposit refund, ensure the property is clean and damage-free before moving out. After your lease ends, we conduct a move-out inspection and deduct any necessary repairs or unpaid balances. Your deposit, minus any deductions, will be returned within the legally required timeframe.

  • Tenant utility responsibilities depend on the lease agreement and property type. Typically, tenants are responsible for electricity, gas, water, internet, and trash services, while some properties may include certain utilities in the rent. Check your lease or contact us for specific details.

  • Pet policies vary by property and are outlined in your lease agreement. Some rentals allow pets with a pet deposit or monthly pet rent, while others may have restrictions on breed, size, or number of pets. Contact us to check the pet policy for your specific rental.

  • The required move-out notice depends on your lease agreement, but most leases require a 30-day written notice. Check your lease for specific terms and provide notice in writing to ensure a smooth transition and avoid additional charges.

  • If your roommate moves out before the lease ends, the remaining tenants are still responsible for the full rent. You may need to find a replacement roommate, subject to landlord approval and screening. Always notify us in advance to discuss your options.

  • To renew or extend your lease, contact us at least 30 to 60 days before your lease ends. We’ll review renewal options based on your rental history and property availability. If approved, we’ll provide a new lease agreement for signing.

Have more questions?